Most Ask
General Questions
Visiting hours are from 10:00 AM to 1:00 PM and 5:00 PM to 8:00 PM, depending on the ward and patient condition. ICU and critical care units have limited access for infection control and patient stability.
Yes, IZA Hospital accepts a wide range of local insurance providers. Please bring your insurance card and ID at the time of admission. Our billing team will help verify your coverage.
You can book an appointment via our website, call our helpdesk, or visit the reception desk directly.
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Other Questions
Our 24/7 Emergency Department is fully equipped with trauma units, triage staff, life-saving equipment, and quick-access diagnostics to handle all types of medical emergencies.
Yes, we have a fully stocked in-house pharmacy and a diagnostic lab operating around the clock to support all inpatient and outpatient care needs.
Yes, registered patients can request digital lab and radiology reports via email or WhatsApp. You may also collect physical copies from the reception.
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Happy to Answer All Your Questions
Absolutely. Post-discharge follow-up is a vital part of our care model. We schedule appointments to monitor your recovery, adjust medications, and ensure continuity of care.
Yes. For many departments, we facilitate initial queries or pre-appointment discussions through our helpdesk or online consultation platform, subject to specialist availability.
You can reschedule or cancel your appointment by calling our reception or using our website’s appointment portal. We recommend notifying us at least 24 hours in advance.
Yes, we offer secure video consultations for selected specialties. This allows patients to receive expert advice from home, especially for follow-ups or non-emergency concerns.
We value your feedback. You can share your experience or raise concerns via our website form, feedback box at the hospital, or directly with our patient relations officer.